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Refund policy
Dandelion Tees Return & Refund Policy
Returns
Because each item is made to order, we do not accept returns or exchanges for size, fit, or preference. Please double‑check your order details (size, color, and shipping address) before checkout.
We gladly replace items that arrive defective, damaged, or misprinted. To request a replacement, contact us at shawley@dandeliontees.store within 14 days of delivery, including your order number and clear photos of the issue. Items sent back to us without prior approval will not be accepted.
Damages and Issues
Please inspect your order upon arrival. If you receive a defective, damaged, or incorrect item, notify us immediately so we can evaluate the issue and make it right.
Exceptions / Non‑Returnable Items
- Custom products (all Dandelion Tees items are custom‑printed and therefore not returnable for preference).
- Sale items and gift cards are final sale.
Exchanges
We do not offer exchanges. If your item qualifies for replacement due to defect or misprint, we will send a new item at no cost. For other changes, please place a new order.
European Union 14‑Day Cooling‑Off Period
If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Items must be in the same condition you received them, unworn and unused, with tags and original packaging, along with proof of purchase.
Refunds
Refunds are issued only if a replacement cannot be provided. If approved, refunds will be processed to your original payment method within 10 business days. Please note that your bank or card issuer may take additional time to post the refund.
If more than 15 business days have passed since your refund was approved, contact us at shawley@dandeliontees.store.